Website Use Terms and Conditions

Table of Contents


Welcome to Lumber Traders Inc ecommerce. These terms and conditions outline the rules and regulations for the use of Lumber Traders Inc’s Website, located at

By accessing this website, we assume you accept these terms and conditions. Do not continue to use if you do not agree to all of the terms and conditions stated on this page.

Inventory Issues

We strive to maintain accurate stock counts on our website; however, from time to time there may be inventory discrepancies. If an item is unavailable after you have placed an order, we will contact you to offer a substitution or a refund for the unavailable product.

Shipping Issues

Lumber Traders Inc is not responsible for any delays in shipping once the package has been dispatched to the carrier. We will provide tracking information and assist in resolving shipping issues where possible. In the event of lost or damaged goods, please contact us within 7 days of expected delivery so we can file a claim with the carrier and resolve the issue.

Freight Deliveries

At Lumber Traders Inc, we are committed to delivering our hardware and building materials to you in a timely and sustainable manner. To achieve this, we operate our deliveries based on a “trucks available” methodology. This approach allows us to efficiently manage our resources amidst tight labor availability and the rising costs of vehicle operations. Consequently, while we make every effort to meet delivery timelines, some delays may occur, especially for addresses that are further from our stores.

Local Deliveries

For our customers in Port Angeles and Sequim, we typically complete deliveries within 3 days once all ordered materials are available at our stores. Our team works diligently to ensure swift service for our local community.

Deliveries to Remote Locations

For addresses in more remote locations, such as Fork and Quilcene, deliveries may require consolidation with other orders to remain cost-effective. We appreciate your understanding as we strive to deliver your orders in the most efficient manner.

Large and Small Orders

Large orders are generally delivered within 4-6 business days, provided our trucks and drivers are available. However, smaller orders might experience additional delays as we may need to wait for more orders to consolidate, ensuring a full truckload for delivery. This process helps us maintain our commitment to sustainable and economical delivery practices.

Delivery Confirmation

Regardless of your order size or location, our delivery staff will be in touch to confirm your delivery date and discuss any necessary delivery details. We value your business and are here to assist with any questions or concerns you might have regarding your delivery.

Returns Policy

Items can be returned within 14 days of receipt of shipment. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You may also be required to provide a receipt or proof of purchase. Please note that certain types of items may be exempt from this return policy, including consumables, kit products, special order items, labor, and other items at our discretion. Please speak to a salesperson before placing an order if you are concerned about needing to return items in your order.


In cases where specific products are unavailable, Lumber Traders Inc may provide substitutions of equal or greater value. We will contact you before making any substitutions to ensure the alternative product is acceptable.


Payment must be received before any order is processed. Lumber Traders Inc reserves the right to refuse or cancel any orders placed for products listed at the incorrect price due to typographical errors or errors in pricing information from our suppliers.

User Comments, Feedback, and Other Submissions

If you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

Questions about the Terms and Conditions should be sent to us via our contact form here.